OUR SUPPORT

Providing support, when you need it.

Our Support

Our customer support is second to none, offering a range of preventative and reactive support tools. This ensures that you can consistently deliver high-quality interpreting services as part of your organisations service provision.

Our support desk includes:

24-hour Helpdesk
Dedicated relationship manager
Onboarding and training
Data Analysis
Monthly monitoring & maintenance

With our experienced team of technicians behind the scenes 24/7, you can get on with what you do best.

Governance Support

We provide monthly reports to help you monitor and manage your KPI’s, budgets and service delivery ensuring you continue to deliver value at every level of your organisation

Monthly reports include:

Fulfillment & performance data
No of sites connected
No of sessions requested
No of sessions connected
Session time(s)
Breakdown of languages requested and completed
Monthly spend by team and as an organisation

Whatever your individual Interpreting requirements, we’ll equip you with a service contract that constantly monitors in real time, ensuring you receive the highest levels of support 24/7.