Involve Interpreter Privacy Notice

This Privacy Notice explains how Involve Interpreter uses any information we collect in a lawful, fair and transparent manner, in line with data protection legislation in force in the United Kingdom.

Who are we?

Involve Visual Collaboration Ltd (“Involve” or “we”) provides safe and reliable video interpretation services, called Involve Interpreter, remotely through secure videoconferencing and a single point of access to expert interpreters. We are the processor and your organisation is the controller of the personal data processed. Our registered office is Martin Dawes House, Europa Boulevard, Westbrook, Warrington WA5 7WH.

The Information we Collect

In order for us to provide you with Involve Interpreter products and services, we collect personal data (information). The information we collect depends on which service you use.

Services

British Sign Language (BSL) and Spoken Language Service

For the provision of these services we collect the following information:

· Identity Data

includes [first name, last name, username or similar identifier and gender].

· Contact Data

includes [billing address, email address and telephone numbers].

· Transaction Data

includes [details about payments to and from you and other details of products and services you have purchased from us].

· Technical Data

includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].

· Profile Data

includes [your username, purchases or orders made by you, your interests, preferences, feedback and survey responses].

· Usage Data

includes [information about how you use our website, products and services].

· Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

These services can be accessed via our Booking Portal within the Involve Interpreter website.

Websites

Involve Interpreter collects information about you from our website Involve Interpreter – BSL Interpreting – BSL Translation using cookies. For more information on cookies, please see below.

Helpdesk/Customer Support

As part of our ongoing improvements to the quality of our service we record calls to our helpdesk. All call recordings are stored securely on a UK server and are retained for 3 months.

Videoconferencing services

Involve ensures that any videoconferencing transmission over a public network (including the Internet, mobile networks or un-protected enterprise network) or to a mobile device is encrypted during the call. No images and / or data are stored as part of our videoconferencing services, once the call is ended no data is retrievable. To provide our video conferencing service, Involve use the Attend Anywhere’s web based video consultation platform their privacy notice can be seen here Attend Anywhere – Induction Healthcare Group

Monitoring and Analysis

To ensure that we continue to provide quality of service, latest technology and slick processes, we monitor the utilisation of the services, and we generate reports some of which we share with you to demonstrate value for money. We also carry out Market Research to identify staff members of limited companies, incorporated partnerships, local authorities and government institutions who would benefit from being kept informed as they may require Involve Interpreter products and services. We do not pass on any market research information or staff member’s information to any third parties.

Marketing

We contact and send marketing e-mails to identified staff members of limited companies, incorporated partnerships, local authorities and government institutions keeping them informed as they may require the British Sign Language (BSL) and Spoken Language Service, with an option to unsubscribe at any point.

Third Parties

For the provision of our services we use third parties these are :-

· Cultrix Limited Trading as Cultrix; their privacy notice can be seen here http://www.cultrix.co.uk/privacy/

· Redcentric PLC – provide data centre services, internet and HSC connectivity, they however, have no access to any data. Their privacy notice can be seen here https://www.redcentricplc.com/privacy-and-cookie-policy/

Your Choices and Obligations

Involve will process (collect, store and use) the information you provide in a manner compatible with the United Kingdom data protection law. We will endeavour to keep your information accurate and up-to-date and not keep it longer than is necessary.

Involve is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of information should be kept is also governed by specific business-sector requirements and agreed practices.

Your rights

At any point you can invoke the following rights:-

To be informed – through the details in this privacy notice

To have access – to request a copy of the information we hold about you (please see below)

To rectification – to correct information about you that is inaccurate or incomplete

To erasure – in certain circumstances, you can request that the information that we hold about you is deleted from our records

To restrict processing – where certain conditions apply, you can suspend processing of your information

To object – in certain circumstances you have the right to object to certain types of processing of your information

To withdraw consent – you can withdraw consent at any time if you no longer wish to receive our marketing material.

We will ensure that any of our third parties also comply with your request.

How to contact us to exercise your rights or to lodge a complaint –

In the event that you wish to make a complaint about how your information is being collected and processed by Involve Interpreter, or how your information request has been handled, you have a right to lodge a complaint at any time to the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues. However, please contact us first to allow us the opportunity to deal with your concerns before approaching the ICO.

Contact details for both our Data Protection Officer and the ICO are below:

	Information Commissioner’s Office	Involve Data Protection Officer
Contact Name	Information Governance Department	Alison Horsfield
Address:	Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF	Involve Visual Collaboration Ltd Martin Dawes House Europa Boulevard Warrington WA5 7WH
E-mail:	accessicoinformation@ico.org.uk	ahorsfield@involve.vc
Tel. No.:	0303 123 1113	0845 805 3455

Other Important Information

Information Security

Involve has an Information Security Management System which is accredited to ISO27001 Information Security Management Standards. This means that Involve uses appropriate secure methods to store, use and delete your information, using restricted access, password protection and encryption techniques to reduce the risks of a data breach; accidental or unlawful destruction, loss, alteration or unauthorised disclosure of information.

Lawful Basis for Processing Your Information

Involve collects and processes your information using one of the following lawful reasons:

Contract – collecting and processing your information is necessary for the preparation or performance of a contract for Involve products and services.

Legitimate interests – collecting and processing your information is necessary for the legitimate interests of Involve to keep you informed of products & services and for marketing purposes. The Opt-out option will always be available to you.

Cookies

Website usage information is collected using cookies. We use cookies to track your browsing and optimise our website and marketing efforts by using visitor tracking software.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and to manage and delete them visit www.aboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Below are the types of cookies being used on our website:-

User identification cookie – This holds a unique reference which identifies the visitor each time that they return to the site. This cookie is held for a 10 year duration. If a user upgrades their browser within this time, the cookies will be cleared.

Session identification cookie – This holds a unique reference which allows the current tracking to be related to a single session. This cookie is held for 30 minutes.

Pop-up window – This records the current state of the pop-up window. This cookie is held for the duration of the user’s session.

Temporary cookies – These are used to ensure that the data which has been captured is recorded and transmitted to the servers. These cookies are deleted after a positive response is received from the tracking servers.

Other websites

Our site may provide links to third party websites. We are not responsible for the conduct of those companies, and you should refer to their privacy notices as to how they may handle your personal information.